Refund Policy
Thank you for ordering from PaperSummitStream, located at Piazza Navona, 1, Rome, 00186, Italy. We're committed to serving you with the best quality food and ensuring you have a wonderful experience with us. The following refund policy applies to all orders placed through our website papersummitstream.sbs or over the phone +39 06 6880 1234.
Cancellation Policy
If you've placed an order and need to cancel it, please contact us immediately. Cancellations can only be accepted if the order has not yet been sent to our kitchen for preparation. Due to the nature of our business, once an order has been processed and preparation has commenced, we are unable to accept cancellations.
Incorrect or Incomplete Orders
If you receive an order that is incorrect or incomplete, please contact us within 2 hours of receipt. We will assess the situation and strive to correct the error promptly. This may involve sending a replacement item or issuing a partial refund for the missing or incorrect items.
Quality Concerns
Your satisfaction is crucial to us. If you're dissatisfied with the quality of your order, please contact our customer service within 2 hours of receiving your meal. We will require a detailed description of the issue, and we may request photographic evidence. Upon verification, we can offer a replacement or a refund to your original method of payment.
Refund Processing
Once a refund is confirmed, we will process it immediately. Refunds will be issued to the original method of payment. Please allow up to 5-10 business days for the refund to reflect on your account statement, depending on your bank or credit card issuer.
Non-Refundable Items
Items such as gift vouchers or promotional items are non-refundable and non-exchangeable. For health and safety reasons, any meal or non-alcoholic drink (such as juice or lemonade) that has been delivered is also non-refundable, unless there is a quality concern substantiated by customer feedback.
Contacting Us
If you need to request a refund or have concerns about your order, please contact our customer support team at +39 06 6880 1234. We are more than happy to assist you and address your concerns.
Policy Amendments
PaperSummitStream reserves the right to amend this refund policy at any time. We recommend customers review the policy periodically to stay informed of any changes. Your continued patronage of our services following any amendments signifies your acceptance of those changes.
This refund policy was last updated on April 5th, 2023.